FAQs - Robertson Web Design & Development
robertson web design & development based gold coast queensland australia working with amazing clients world-wide

FAQs

How long does it take to create a website?

This depends on the scope of the project, however from the beginning of the project and payment of deposit to final delivery, most websites take around 4-6 weeks to finalise on average. It can be achieved in as little as 2 weeks, or it can stretch on for several months if it’s a huge site with complex requirements. Whatever your deadline, I aim to work in with your schedule so feel free to ask about achievable timeframes when requesting a quote.

Are your websites based on templates?

No, we don’t believe in using templates, as we feel that every website should be its own unique creation. Every website we design is personally created and coded from scratch.

Is it better to design your website first, or create copy first?

Ideally, we will commence your website when your branding is finished, and your choice of ideal images and copy is all lined up. In this scenario, I can proceed with design with all assets ready to go and the process will be faster. However, I’m happy to work with you at any stage of the process, and many of my clients come to me for design first, before they finalise copy and imagery.

When designing a website, what causes the biggest delays?

We produce outstanding work for clients who are proactively involved in the process, who have a clear understanding of their business and have the drive to be the best in their industry… If this is you, then we will be a great partnership! Generally, waiting on the client to come back with assets – such as copy, content and images – is often responsible for the longest delays when designing and developing a website. This can prove challenging if the images and copy, when eventually supplied, don’t fit with the existing design, and require revisions to the design, prompting further delays.

Once the client provides materials, what is the average turnaround time?

After you have supplied content such as copy and images, the turnaround is ideally 5-10 business days, depending on scheduling.

What support to provide once the website is live?

In our experience, it generally takes around 30 days once a website has gone live for user-feedback to uncover any adjustments, and allow us to iron out any issues that may arise. It’s always a good idea to ask your friends and family to test the site once live to fast-track this process! We are happy to offer 30 days of unlimited complimentary support once your site has gone live, to ensure any adjustments are rectified.

What is your monthly maintenance package?

Websites are “live beasts”, which means they require constant maintenance and monitoring to ensure they’re performing at an optimal level. Ideally, all clients should have some sort of maintenance package, because if your site sits dormant for 12 months or more, it will likely miss out on installing essential updates and upgrades, which can become a complex mess to fix.

For an affordable monthly fee, we will manage your website monitoring on your behalf. This will include backing up everything to our server, updating plugins, attending to any ‘bugs’ and generally ensuring your website performs smoothly. This fee includes one hour of email support; you can email me with any issues and I’ll take care of it for you. The fee for this service is $49.95 per website, per month, ex GST.


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